Privacy Policy and Terms of Service - TAGG Concrete Coatings

Privacy Policy

Effective Date: June 16, 2025

TAGG Concrete Coatings (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, www.taggconcretecoatings.com, request our services, or communicate with us.

1. Information We Collect

We collect both personal and non-personal information through various channels, including when you:

Submit a contact or quote form
Call or email us
Use our website or social media channels

Types of data we may collect include:

Personal Information:
Name, phone number, email address, mailing address, service location, and job-related preferences.
Payment Information:
Credit card data, billing address (used only for transaction processing via secure third-party providers).
Technical Information:
Browser type, IP address, device information, operating system, and usage data (e.g., pages viewed, time on site).
Location Data:
We may collect general geolocation data to tailor service availability and content.
User Communications:
Any feedback, questions, or service requests you submit.

2. How We Use Your Information

We use the information we collect to:

Provide services and respond to inquiries
Process and confirm service bookings
Personalize user experience and customer service
Send important updates, appointment confirmations, and offers
Improve website functionality and monitor performance
Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

Third-party service providers who help us operate our business (e.g., CRM systems, marketing platforms, payment processors)
Legal or regulatory authorities if required by law or to protect rights and safety
Business affiliates or partners during a merger, acquisition, or asset sale

We do NOT sell or rent your personal data to third parties for marketing purposes.

4. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to:

Analyze site traffic and performance
Remember preferences and settings
Personalize content and advertising (where applicable)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our site.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: View the personal data we hold about you
Correction: Update or correct your data
Deletion: Request that we delete your data
Objection: Object to processing for direct marketing
Portability: Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, please contact us, and we will promptly delete the information.

8. Data Security

We use appropriate administrative, physical, and technical safeguards to protect your personal information. However, no method of transmission or storage is entirely secure. We encourage you to take steps to protect your own information, such as using secure networks.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting personal data.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Continued use of our services after updates indicates your acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

TAGG Concrete Coatings
📍1423 Wait Ave, Ste 340D, Wake Forest, NC 27587
📞 (919) 439-8879 or (252) 424-6554
📧 info@taggconcretecoatings.com

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