Promptly notify TAGG Concrete Coatings at info@taggconcretecoatings.com, from whom the surface was installed and purchased, supply type of material, date of purchase and a description of the problem. A requirement of the warranty is that if you are attempting to make a claim you must submit pictures of the alleged damage to the email above. TAGG Concrete Coatings reserves the right at all times to inspect the claimed defective material and verify warranty coverage at its factory laboratory. This warranty shall be limited to replacement materials to the original purchaser of the product cost as determined by the amount of replacement materials required to repair or replace the defective product. The customer shall be responsible for the remainder of any costs of installation or product price increase over and above the original purchase price. Any surface can be slippery, especially when wet with any fluid. In no event shall TAGG Concrete Coatings be responsible for injury incurred by a slip or fall situation. It is the purchasers sole responsibility to provide for their own safety and the safety of their guests. While slip resistant additives assist slip/fall prevention, there is no guarantee that someone will not slip while walking on coated areas. TAGG Concrete Coatings assumes no responsibility for slip-fall accidents.