TAGG Concrete Coatings Limited Lifetime Warranty
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Limited Lifetime Warranty
We warranty that our TAGG Concrete Coatings products will not yellow due to UV rays for a lifetime of the original purchaser and will not chip, peel, separate or delaminate from its properly installed and prepared, vertical or horizontal, interior or exterior surface for lifetime of the original purchaser.
TAGG Concrete Coatings warrants that all products will be free from defects under these conditions. Replacement is limited to original cost of materials or replacement, at the choice of TAGG Concrete Coatings (excluding shipping, taxes, and/or tariffs). TAGG Concrete Coatings sole responsibility under this warranty shall be the cost of replacement materials to fix or repair the failed areas only. A representative or original factory trained installer must be present to assess the failed areas and judge the cause and mode of failure prior to any fix or repairs being made. Installers shall make their best effort to repair any issues in a timely manner.
This warranty applies to the material at its original place or installation. The warranty will be void if the materials are installed in violation of applicable local codes or ordinances, or if installed in a particular situation not intended for product use.
- Abuse, alterations, damage due to animal chewing or clawing, cutting, chipping, accident, fire, corrosive liquids, extreme heat damage (over 250 degrees F), smoke damage, iron oxide penetration, hydrostatic water pressure and the like.
- Failure to properly prepare the substrate surface as per TAGG Concrete Coatings instructions or advisories, or if products are installed or applied on top of, or mixed with other products not approved within the supplied instructions such as mixing TAGG products with unapproved solvents or thinners, or applying TAGG products over existing inferior paints or coatings, or otherwise using the products for other than their approved intended use. Proper concrete surface preparation by mechanical grinding includes removing all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, waxes, and any other impediments to adhesion. The required surface profile must have a minimum 50 to 100 grit, a neutral pH of 7 and a moisture vapor transmission not to exceed 3 pounds. TAGG Concrete Coatings is not responsible for determining if moisture transmission exists within the concrete substrate. TAGG Concrete Coatings warranty liability will not exceed the cost of replacement materials.
How To Make A Claim
Customers who have damage via cracks, crumbling or substrate failure are eligible to have their coatings repaired with a minimum service charge starting at $250. Damage the customer causes to their own floor are eligible to be repaired as well.
No one is authorized to make any other warranties on our behalf, ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD SPECIFIED ABOVE TAGG Concrete Coatings. SOLE LIABILITY WITH RESPECT TO ANY DEFECT SHALL BE AS SET FORTH IN THIS WARRANTY AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED.
Some states do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. We suggest you print this certificate and complete the information on the reverse and retain this warranty certificate in the event this warranty information is needed. Reasonable proof of purchase and/or the effective date of the warranty must be presented and/or product batch numbers, otherwise the effective date will be based upon the date of the identified batch manufacture.
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